We offer a Rock-Solid 14-Day Satisfaction Guarantee.
If there is an issue with your order, we are here to assist you promptly and fairly.
Terms of Returns
To qualify for a return, the watch must be in unused, unworn condition, complete with:
- All original packaging
- Protective films and tags intact
- Receipt or proof of purchase
Returns that do not meet these requirements may be declined.
When Can You Return an Item?
We accept returns only under the following circumstances:
- The watch arrives damaged
- The watch is malfunctioning upon arrival
- The buyer receives the wrong item
Because we provide detailed photos, descriptions, and videos before purchase, returns for reasons outside these scenarios are generally not accepted.
However, exceptional cases may be considered at our discretion.
If the watch is functioning correctly and matches what was promised, refunds will not be issued.
When Will Your Refund Be Processed?
Once we receive and inspect the returned item, we will notify you of approval or rejection.
If approved:
- Refunds are issued to your original payment method
- Banks or card providers may take 3–7 business days to process the refund
Return Shipping Costs
- Return shipping fees are the responsibility of the buyer
- For exchanges, we cover the shipping cost for sending the replacement item back to you
How to Initiate a Return or Refund
To begin a return request:
- Contact our support team — available 24/7
- If you cannot reach us immediately, please send an email and we will respond promptly
Customer satisfaction is our top priority.
PayPal Payments — Important Notes
Contact Us First:
If there is any issue with your purchase, please reach out to us before opening a dispute. We will guide you on the best course of action.
PayPal Protection:
Please note that PayPal does not provide protection for replica or reproduction goods.
Should any issue arise, contacting us directly ensures the smoothest resolution for both parties.
Do Not Mention “Replica” to PayPal:
If you file a dispute, do not mention replica items.
Instead, state that the item received does not match what was promised or described.
